Emergency Cylinder Replacement for Tilson House

Client Background

Our client, a residential care home, relies heavily on a consistent and reliable hot water supply to ensure the comfort, hygiene, and safety of its residents. Any disruption to this service poses a significant risk to day-to-day operations and the well-being of residents.

The Challenge

MEC Commercial Solutions were called to the site after the care home’s existing hot water cylinder had failed catastrophically, causing flooding within the plant room. The failure left the facility without an adequate hot water supply, creating an urgent need for both temporary measures and a long-term, reliable solution.

Our Approach

Upon attending the site, our priority was to stabilise the situation. We implemented a temporary fix that allowed the care home to continue operating safely and maintain essential hot water services while we developed a permanent design solution.

Once the system was secure, our team carried out a full assessment of the existing setup and designed a new, more efficient hot water plant tailored to the site’s requirements.

The Solution

We replaced the old, failed cylinder with two gas-fired water heaters. The full installation included:

• A new gas run to accommodate the upgraded system.
• New flue installations for safe and compliant exhaust management.
• New hot and cold water runs connected to the existing supply for seamless integration.

This approach not only resolved the immediate issue but also significantly improved the reliability and resilience of the care home’s hot water system.

Project Duration

The complete installation was carried out efficiently and safely within one-week, minimising disruption to the care home’s daily operations.

Outcome

The upgraded system has provided the care home with a modern, dependable, and energy-efficient solution, ensuring continuous hot water availability and reducing the likelihood of future breakdowns.

MEC Commercial Solutions successfully turned an emergency into a long-term improvement, demonstrating our commitment to responsive service, quality workmanship, and reliable commercial heating solutions.